CUSTOMER CARE
FAQs
Quick answers about returns, refunds, shipping, payments and orders.
How long do I have to return an item?
Returns are accepted within 7 days of purchase.
What condition must a returned product be in?
The product must be unused, in its original condition and packaging, with the invoice, tags, labels and accompanying materials intact.
Can promotional or discounted items be returned?
No, items purchased during promotions, discounts or special offers are not covered by the return policy.
How do I request a return?
Contact Cunzite through WhatsApp or the customer support hotline at +971 544790676.
How long does an approved refund take?
Approved refunds are processed within 7–14 working days.
How will I receive my refund?
Refunds are issued to the same account and payment method in the same currency used for the original purchase.
What if my international order arrives damaged or defective?
Contact Cunzite with photos or videos for review; return shipping costs remain the customer's responsibility.
How long does UAE delivery take?
UAE orders are typically delivered within 48 hours from the date of confirmation.
How long does international delivery take?
International orders are typically delivered within 7 working days from the date of confirmation.
How much is UAE standard shipping?
UAE standard shipping costs AED 25 for all orders within the UAE.
How much does international shipping cost?
International shipping charges vary by destination and shipment weight and are calculated at checkout.
Can you deliver to PO Boxes or freight forwarding addresses?
No, delivery is not available to PO Boxes or freight forwarding addresses.
Which countries are currently excluded from shipping?
Shipping is unavailable to Turkey, Spain, Ukraine, Russia, Belarus, Yemen, Kyrgyzstan, Syria, Israel, Cyprus, Palestine (Jerusalem), Mexico, Venezuela, Brazil, Thailand and Malaysia.
What payment methods do you accept?
Cunzite accepts major credit cards, debit cards, Apple Pay and PayPal.
Can discounts or promotional offers be combined?
No, offers cannot be combined unless stated otherwise, and the higher eligible discount is applied.
How long are gift coupons valid?
Gift coupons must be claimed and redeemed within one year from the date of issuance.
Can perfume scent or performance vary?
Yes, scent perception, performance and longevity may vary with body chemistry, environmental conditions and application methods.
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